JAKARTA, JOURNALARTA.COM – A sudden change in travel plans or a business trip does not have to be stressful. If you have already bought a Lion Air ticket but cannot fly on the original schedule, you do not need to buy a new one.
The airline offers a flight change, or reschedule, service that is now easier to access online. Here is a complete guide to the requirements, fee breakdown, and steps for changing a Lion Air ticket schedule in 2026.
Requirements and Terms for Rescheduling Tickets
Before submitting a schedule change request, make sure you meet the following conditions so the process goes smoothly:
1. Submission limit: A single ticket can be rescheduled a maximum of 2 times.
2. Travel class: Changes are only allowed within the same class or to a higher class. Downgrading is not allowed.
3. Ticket type: Promotional fares with codes T/V/X/R/O/U have stricter terms than regular tickets.
4. Booking status: Schedule changes cannot be made after you have completed online check-in.
5. Data changes: Passenger name corrections are limited to a maximum of 3 characters without changing the pronunciation. A full name replacement is not allowed.
6. Infant passengers: Schedule changes for infants under 2 years old are exempt from administrative fees.
Latest 2026 Reschedule Fee Breakdown
The fee depends on how much time remains before departure and the ticket class. These terms also apply to Wings Air flights, Lion Air’s subsidiary, as of March 2026:
Economy Class (Codes Y/A/G/W/S/B/H/K/L/M/N/Q)
- More than 72 hours before departure: Administrative fee of Rp150,000 per ticket plus any fare difference if the new ticket is more expensive.
- Between 72 hours and 4 hours before departure: A fee of 50% of the base fare plus the fare difference for the new ticket.
- Less than 4 hours before departure: A fee of 90% of the base fare plus the fare difference and taxes.
- No Show: A fee of 90% of the base fare plus the fare difference.
Promotional Class (Codes T/V/X/R/O/U)
The terms and schedule change fees are stricter. Full details can be checked directly through Lion Air’s official website or by contacting customer service.
How to Reschedule Through the Official Website
This process can be done independently through a web browser without needing to visit a ticket sales office:
1. Open Lion Air’s official website at: https://www.lionair.co.id/
2. Select the “Manage Booking” menu, then click “Change Flight.”
3. Enter your booking details: Booking Code (PNR), the passenger’s full name, and the original flight number and date. Click “Continue.”
4. Wait for the system to display your reservation details.
5. Choose the “Change Flight” option, then select the new flight schedule you want.
6. Review the old and new schedules, along with the amount you need to pay.
7. Choose one of the available payment methods. A verification code (OTP) will be sent via WhatsApp to the registered number.
8. Enter the OTP code and complete payment using the transaction code shown.
9. After the process is complete, the new e-ticket will be sent to the email address on file.
How to Reschedule Through the Lion Air App
Mobile users can also change their schedules easily through the official Lion Air app, available on Google Play Store and the App Store:
1. Open the Lion Air app.
2. Go to the “Manage Booking” menu.
3. Select the “Change Schedule” option.
4. Follow the same steps as the website process, from entering details to completing payment.
How to Reschedule Through Phone Support
If you have trouble accessing the internet, you can contact customer service, which is available 24 hours a day:
1. Call 021-6379-8000 or 0804-177-8899.
2. Tell the agent your booking number and the new departure date you want.
3. The agent will confirm seat availability and calculate the total amount due.
4. Make the payment according to the instructions provided.
5. The updated e-ticket will be sent to your email after the transaction is verified.
Tips to Save on Schedule Change Costs
To avoid paying more than necessary, follow these tips:
- Submit as early as possible: The further ahead you apply before departure, the cheaper the fee. If requested more than 72 hours in advance, the fee is only Rp150,000.
- Choose a flexible class: For business class tickets (codes C/D/I/Z), only the fare difference is usually charged, with no additional administrative fee.
- Watch the fare difference: If the price of the new date is lower, the difference will not be refunded to the passenger.
- Do not check in: Once online check-in is completed, the system will no longer allow schedule changes. Submit the request before this step.
Closing
Changing a Lion Air ticket schedule is now more transparent and can be done at any time. The key is to submit the request as early as possible so the cost stays lower.
Always check the fee details and seat availability before completing payment. More information is available at any time on the official https://lionair.co.id website.
Frequently Asked Questions
Q: How many times can one ticket be rescheduled?
A: A maximum of 2 times per ticket.
Q: How much does it cost to change a schedule more than 3 days before departure?
A: Rp150,000 plus any fare difference if the new ticket is more expensive.
Q: Can you change the passenger’s full name?
A: No. Only corrections of up to 3 characters are allowed, without changing the pronunciation.
Q: Can promo tickets be rescheduled?
A: Yes, but the terms and fees are stricter than for regular tickets.
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